At Tannin, we want you to be completely satisfied with your smile-saving coffee companions! If for any reason you're not happy with your purchase, we offer hassle-free returns and refunds within 30 days of receiving your order.

Here's what you need to know:

• Eligible Items: All unopened and unused items in their original packaging are eligible for return.
• Return Window: You have 30 days from the date of delivery to initiate a return.
• Initiating a Return: To return an item, please contact our friendly customer service team at +1 (704) 608-4997 or info@tanninrinse.com They will provide you with a return authorization number (RAN) and instructions on how to return your items.

Please note:

• We cannot accept returns for opened or used items.
• You are responsible for the cost of return shipping.
• Original shipping charges are non-refundable (unless the return is due to our error).

Refunds:

• Once we receive your returned item(s) and verify that they meet the return criteria, we will issue a full refund to the original payment method within 30 business days.
• You will receive a notification email confirming your refund.

Exchanges:

• Unfortunately, we do not currently offer exchanges at this time. However, you can return your unwanted item(s) and place a new order for the desired product(s).

Questions?

If you have any questions regarding our return policy, please don't hesitate to contact our customer service team. They're happy to help!

We appreciate your understanding!

Tannin Team

If more than 15 business days have passed since we’ve approved your return, please contact us at info@tanninrinse.com.