If you no longer wish to receive emails from us, simply find your previous email and click the "Unsubscribe" button at the bottom.

Once you reach our Unsubscribe Center, you'll have the option to specify which email types you'd like to unsubscribe to or stay subscribed to. If you would like to unsubscribe from all emails going forward, please uncheck each topic from the list.

We accept Visa, Mastercard, Discover, JCB, American Express, Apple Pay, and Google Pay.

To check out with Apple Pay or Google Pay, please place your order directly through their dedicated browsers.

All of our online prices are shown in US Dollars. International pricing is determined by the exchange rate of your bank or credit card in your country versus the American dollar. All displayed prices (such as £GB) are an estimate based on that day. For the most accurate cost after the exchange rate and fees, we recommend comparing the listed price to your country’s currency before purchasing.

With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. This is not included in the cost at checkout — Tannin is not responsible for any extra charges to be collected by customs upon delivery.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Tannin currently does not ship internationally.

Your order shipment status can be tracked within your Tannin profile page by visiting your "Account" tab, or by using the tracking number provided in your shipping email (we’ll send this once your order has been sent out).

A tracking number may not be provided in all subscription shipment emails and will vary depending on the carrier.

Occasionally, packages are scanned for delivery before your local mail carrier physically drops them at your home. As a result, you may receive your order within 24 hours after your tracking has updated to “delivered.”

If you experience any shipping issues, please chat in with your current shipping address within 30 days from the date of shipment. We also recommend contacting your local post office for more delivery details.

All newly placed Store Orders process for shipment within an estimated 0-3 business day window - unless stated otherwise on our website or noted in your confirmation email.

Subscription orders generate automatically every 3 months from the date when you purchased your subscription. You will receive a reminder email at least three days before your next subscription order is set to populate should you wish to log in and make any last minute changes.

You can expect to receive your subscription order within an estimated 14 business days after you receive your shipping notification email. (Business days include Monday-Friday excluding federal holidays).

We will not be able to make any changes to your order once it has started to process for shipment.

Store orders that include a subscription ship free within the US, — see below for full details on pricing and timing.

Basic - $5 (Free with subscription!) ETA: 4-9 Business Days
Priority - $12 ETA: 3-4 Business Days
Express - $25 ETA: 1-2 Business Days
Subscription- $2 ETA: Up to 14 Business Days
Timelines are subject to change. Once your order has shipped, we will send you an email with tracking information.

If you do not receive an expected order, please chat in with the shipping address associated with your order within 30 days from the date of shipment. After 30 days, we can no longer assist with a reshipment or refund.

If you’ve received an incorrect or damaged item that was purchased from our online store page, please reach out to team@tanninrinse.com for further assistance.

For any shipping issues, please contact us within 30 days from the date of delivery. After 30 days, we may not be able to reship items that are shown as delivered.

We currently limit the number of items that can be purchased through our web store; however, Tannin is available in select retailers and for limited resale.

• We do not authorize wholesale purchases to be listed as 3rd parties on Amazon.com or other marketplaces.
• If your business is interested in purchasing Tannin for wholesale, we currently have a "wholesale form" available for completion. After submitting this form, expect 1-3 business days to hear back from one of our team members.

If neither of the above are applicable, please email team@tanninrinse.com with information about your company as well as the intended purpose of your purchase.

If you qualify as a potential wholesale partner and we’re able to accommodate your request, a member of our team will reach out to you directly.

You can easily skip or reschedule your next subscription shipment at any time*.

1. Click the “Manage your subscriptions” button
2. You’ll see the following options under the date of your next scheduled subscription order: 

Send Now - This option will cause your subscription shipment to begin processing immediately!

Reschedule - 1 week, 2 weeks or any date within 4 months of your scheduled processing date. Subsequent subscription orders will generate three months from your preferred date.

Skip - This option will skip your entire scheduled subscription shipment

*Updates can only be made to future orders. Changes will not apply to processing orders.

If you would like to reschedule multiple upcoming subscription orders, shipping to more than one address, you will need to reschedule each shipment individually.

You will receive a reminder email at least three days before your next subscription order is set to populate should you wish to log in and make any last minute changes. 

You can also reach out to us directly for assistance during this three-day window by emailing team@tanninrinse.com. 

We cannot cancel or edit a subscription order once an order has generated.

To remove current items from a subscription:

1. Click the “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Click the “>” arrow, next to the subscription item you are wanting to remove
4. You can choose to swap the item out with another product, or you can cancel the associated subscription which will cancel all future orders.

To add new items to a subscription:

1. Click the “Manage your subscriptions” button
2. Scroll down to the bottom of the page where you will see a selection of all available subscription items
3. Click “Add” and then choose to receive your new product as a one-time purchase, or to add it on as a subscription
4. Don’t forget to click “Add to order!”

Need more help?

Please contact us team@tanninrinse.com

You can cancel an active subscription at any time, directly within your Tannin account.

1. Click the “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Click the “>” arrow, or “manage this subscription” button under the subscription you are looking to cancel
4. Scroll down and click “Cancel this subscription”
5. Tell us why you’re canceling then click “Next”
6. Click “Cancel subscription” 
7. Once you have successfully canceled your subscription, a confirmation email will be sent to the email associated with your Tannin account.

Please note that canceling a subscription will not cancel a subscription order that has already begun to process.

You will receive a reminder email at least three days before your next subscription order is set to populate should you wish to log in and make any last minute changes. 

You can also reach out to us directly for assistance during this three-day window by emailing team@tanninrinse.com. 

We cannot cancel or edit a subscription order once an order has generated.

Need more help?

Please contact us team@tanninrinse.com

To cancel an active subscription, please contact us team@tanninrinse.com.

Please note that canceling a subscription will not cancel a subscription order that has already begun to process.

Good news! You can easily reactivate a canceled subscription at any time, directly within your Tannin account!

1. Click the “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Under “Subscriptions”, you’ll see the option to toggle over to “Inactive”
4. Click “+ Reactivate” to instantly reach your subscription!

Need more help?

Please contact us team@tanninrinse.com